Terms of service

Terms of Service

Last updated: 29/09/26

These terms apply to all orders from the SOAK EU Store. Please read them before you buy. By placing an order you agree to them.

Who we are
The SOAK EU Store is run by Inis Records Limited, a company registered in Ireland.

Inis Records Limited
C/O Shanahan Direct
Units 2-3, M50 Business Park
Ballymount Ave, Ballymount
Dublin 12, D12 HP11
Ireland

CRO 812415 | VAT IE4722499FH
Email: info [at] inisrecords [dot] com (swap in the @ and . when you type it)

Placing an order
When you place an order, you'll get an email confirming we've received it. That isn't acceptance yet. The contract between us starts when we email to confirm your order has been dispatched, or for pre-orders, when we confirm the pre-order.

We may decline or cancel an order, for example if an item is out of stock, if there's an obvious pricing error, or if we suspect fraud. If this happens we'll let you know and refund anything you've paid in full.

We may limit how many of an item one customer can buy, particularly on limited editions.

Prices and payment
All prices are in euro and include VAT at the applicable rate. Delivery costs are shown at checkout before you pay.

If we find a mistake in the price of something you've ordered, we'll contact you before dispatch and you can either go ahead at the correct price or cancel for a full refund.

Payment is taken when you place your order.

Pre-orders
Pre-order items show an expected dispatch date. Release dates are set by the label and pressing plants and sometimes slip. If a date changes, we'll email you, and you can cancel for a full refund at any time before your pre-order is dispatched.

If your order has both pre-order and in-stock items, we may hold the whole order until everything is ready, unless the product page says otherwise.

Delivery
We ship from Ireland. Estimated delivery times are shown at checkout, but these are estimates and not guaranteed.

Your order becomes your responsibility once it's delivered to you or someone you've nominated. If a parcel is lost or damaged in transit before that, contact us and we'll sort out a replacement or refund.

For orders outside the EU, you may have to pay import duties, taxes or handling fees charged by your local customs authority. These aren't included in our prices and we can't refund them.

Cancelling and returning
You have the right to cancel within 14 days of receiving your order. Full details, including the exceptions for unsealed records and CDs, are in our Return Policy and Refund Policy.

Faulty goods
Everything we sell should be as described, of acceptable quality and fit for purpose. If something isn't, you have legal rights under Irish and EU consumer law, including repair, replacement, a price reduction or a refund. Nothing in these terms affects those rights.

Our liability
We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these terms or failing to use reasonable care. We're not responsible for loss that wasn't foreseeable, or for business losses, as our products are sold for personal use.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law.

Artwork and content
All music, artwork, photos and text on this site belong to SOAK, their label or the relevant rights holders, and are protected by copyright. You can't copy or reuse them without permission.

Using the site
Please don't misuse the store, for example by trying to break its security, scraping it, or using automated tools to buy stock.

Your data
We handle your personal data as set out in our Privacy Policy.

Changes to these terms
We may update these terms from time to time. The version that applies to your order is the one on the site when you placed it.

Law and disputes
These terms are governed by Irish law, and disputes can be brought in the Irish courts. If you live elsewhere in the EU, you keep the protection of any mandatory consumer laws in your own country and can bring a claim in your local courts.

If you have a problem, please contact us first and we'll do our best to sort it out.