Shipping policy

Shipping Policy

All SOAK EU Store orders are packed and shipped from Ireland.

Where we ship
We ship to Ireland, the rest of the EU, [the UK and the rest of the world]. Delivery options and costs for your address are shown at checkout before you pay.

In-stock items
In-stock orders are usually dispatched within [2 to 3] working days. You'll get an email with tracking once your order is on its way.

Pre-orders
A lot of what we sell is on pre-order, so here's how it works:

  • Dispatch dates: each pre-order item shows an expected dispatch date on its product page. We aim to ship so orders arrive as close to release day as we can, but we can't guarantee delivery on the day itself.
  • Payment: you're charged when you place the pre-order.
  • Delays: release dates are set by the label and pressing plants and sometimes move. If a date changes we'll email you straight away with the new date. If you'd rather not wait, you can cancel for a full refund any time before your order is dispatched.
  • Mixed orders: if your order has more than one pre-order, or a mix of pre-order and in-stock items, we'll hold the whole order and ship it together once everything is ready. If you want something sooner, place it as a separate order.
  • Moving house? Pre-orders can be months away, so if your address changes before dispatch, email us with your order number and new address and we'll update it.

Delivery times
Once dispatched, typical delivery times are:

  • Ireland: [1 to 3] working days
  • EU: [3 to 7] working days
  • UK: [3 to 7] working days
  • Rest of world: [7 to 14] working days

These are estimates from our carriers, An Post and DPD, and can run longer during busy periods like Christmas.

Customs and duties
We ship from Ireland, so there are no customs charges on orders within the EU. For orders outside the EU, including the UK, your local customs authority may charge import duties, taxes or handling fees on arrival. These aren't included in our prices and are the customer's responsibility.

Lost, late or damaged parcels
If your tracking hasn't updated in a while or your parcel hasn't arrived within [10] working days of dispatch (EU) or [20] working days (rest of world), email us and we'll chase it with the carrier. If it's lost, we'll send a replacement or refund you.

If something arrives damaged, email us with your order number and a photo and we'll sort it out.

Wrong address or missed delivery
Please double-check your address at checkout. If a parcel comes back to us because of an incorrect address or because it wasn't collected, we'll contact you and can reship it, but we may need to charge for the second delivery.

Questions
Email info [at] inisrecords [dot] com (swap in the @ and . when you type it) with your order number.